Backup and Overnight
Call Answering Services

Streamlining Your Intake Process with Outsourced Call Answering Services

Mental Health & Addiction Treatment programs spend immense amounts of time and resources to reach those in need of their services, and yet when someone does call for help, they are too often met by a voicemail box. Outsourcing inbound call answering to Answer Assist provides admissions teams the support they need to maintain a sustainable intake process.

Outsourcing inbound call answering can provide a valuable solution for behavioral health organizations struggling with high staff turnover in their admission departments. By partnering with a reliable and experienced provider, these organizations can ensure that their patients receive timely and high-quality support, while also reducing administrative costs and improving operational efficiency.

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There is still much stigma surrounding mental illness and drug addiction. Ensuring there is a compassionate behavioral health specialist available to receive every call, regardless of when that call comes in, is essential. Answer Assist specializes in backup and overnight answering services to provide the support mental health and drug and alcohol addiction centers need to admit more patients in their facilities. Our call answering services are proven to reduce missed call rates, and save more leads for your addiction treatment, or mental health facility within the first week of working with Answer Assist.

How an Answering Service Can Help

Outsourced admissions teams can provide significant benefits to behavioral health programs seeking to maintain a sustainable intake process. By reducing costs, providing access to expertise, enabling scalability, improving efficiency, and enhancing data management capabilities, outsourcing can help institutions optimize their admissions processes and increase admits.
Outsourcing admissions team support can help institutions save money in several ways. For example, they can avoid the costs of hiring and training new staff, providing benefits and paid time off, and managing HR functions. Additionally, outsourcing can often be more cost-effective than hiring full-time employees, especially for smaller institutions with limited budgets.
Outsourced answering services specializing in crisis calls can bring valuable expertise and experience to the table. These firms can offer best practices, insights, and strategies to optimize lead conversion processes, improve efficiency, and increase admits.
Outsourcing admissions team support allows behavioral health programs to scale their operations up or down quickly and easily in response to changing program demands. For example, during peak campaign periods, outsourced staff can help handle the increased workload without the need to hire and train additional full-time employees.
Outsourcing can help streamline admissions processes, reducing administrative burdens and freeing up time and resources for other critical tasks. This can help institutions improve their overall efficiency, which can result in a more sustainable intake process.
Outsourcing can help institutions improve their data management capabilities, which can provide valuable insights into admissions trends and patient behavior. This data can help institutions refine their marketing and admissions strategies to make informed decisions about resource allocation and other critical areas.

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