Frequently Asked Questions

Answer Assist is a professional answering service provider that specializes in offering high-quality services for the behavioral health industry.
Answer Assist offers a range of services tailored to meet the specific needs of behavioral health practices, including 24/7 live answering services, customized scripting, appointment scheduling, message taking and delivery, and emergency dispatch.

Answer Assist can help improve the patient experience, increase availability, reduce costs, and increase patient retention. By outsourcing some of your call handling to Answer Assist, you can focus on providing quality care to your patients without interruption.

Answer Assist works with you to develop custom scripts that meet the unique needs of your practice. Our operators are trained to follow these scripts, ensuring that every patient receives consistent and professional service.

In the event of an emergency, our operators are trained to follow your emergency protocols and dispatch calls to the appropriate personnel, ensuring that your patients receive the care they need in a timely manner.

Answer Assist adheres to strict security and confidentiality protocols, including HIPAA compliance, to ensure the privacy and security of your patients’ information.

Getting started with Answer Assist is easy. Simply contact us to discuss your needs and receive a quote. We can customize a plan that meets the specific needs of your practice and start providing service to you in as little as 24 hours.

Request Consultation

Fill out the form below, and we will be in touch shortly.

Name(Required)